It was nearly twenty minutes since we were seated, and still, nobody tended to our table. The wait for a table was long enough yet there was seemingly another queue to get some water and meet our server. Then, maybe, at some point, for heaven’s sakes, placing an order.
The quality of service really turned for the worst there, so much so that adjacent restaurants and bars in the vicinity seemingly were infected with the same passivity. The standard had dropped. Hello, thank you, pay me now. Dining out on Dundas West has become an unfavourable area for customer service.
Since being announced, some years ago, as one of the coolest neighborhoods in the world, it seems to me that the clout has gone straight to the heads of those behind the taps. No more is the precedence to provide a worthwhile night out to the guests but rather take for granted those that show up. They’re so cool that they don’t need you to come back.
Read the full editorial here: https://medium.com/@lusoloonie/unpopular-opinion-dundas-west-is-too-cool-for-customer-service-dafa4a579b77
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